Terms and Conditions

Candroy has grown from a simple small shop to a business that employees depend on to make a living. We do our best to be the least expensive shop on the block so we try to beat any written quotes that is lower than ours. We have established a certain way of doing business that has worked well for us and over 1000 current repeat customers of ours.

Here are a few policies that we work by in a consistent manner:

1. Client is responsible for any legal issues regarding copy rights of their graphics and designs. We do our best to keep ourselves updates on images and designs that are out there but its a big world and one can not know it all.

2. Our production schedule works on a first come first served basis. Quantity does not push any job ahead of another.

3. Contract customers are responsible for drop shipping garments to us from their suppliers. We like to know ahead of time when those shipments are arriving.

4. If you providing your own garments:

we require that you provide at least two shirts extra in each size, especially if your count is vital. We can't tell you the number of times we print the front of a shirt order and then find a hole on the back.
Your shirts are checked in by a specific process. They are counted prior to the start of the production. If the count is off, we kick the job out of the queue until you are notified.
Your shirt order is counted again before it goes to press.
Your shirt order is counted the 3rd time before it is folded and placed back in your original box for shipment. Please count your shirts upon delivery. You have 24 hours to dispute a count error.

5. We suggest that you allow us to provide the garment so that we keep a light stock on hand in the event of any sort of mishaps.

6. If, by chance, a printing error has occurred and it is verified as our fault, we would ask that all shirts be returned. The shirts that are returned are the ones that will be replaced.

7. All art is sent for your approval. Without your approval, the job does not go into the production queue.

8. We will provide every consideration on rush orders even during the peak season.

9. We will not produce obscene art or language in regards to The United States, The President and the Politicians. In short, we reserve the rights to say "NO" to any design without any explanation.

10. Payment is due before production starts. We do not ship C.O.D.

11. Our work orders need to be complete before your job goes into the production queue.

12. We will drop ship your order to your customer or to your location.

13. Returned check fee: $50.00

14. Our normal production is 7-10 days. Rush fee applies for under 5 days.

15. Prices are subject to change without notice.

16. Written orders are the only way to assure accuracy.

17. We are not responsible for bleeding or other printing problems due to the nature of the garment.

18. Once your order has been shipped, we are not responsible for any damages that may occur. Insurance is left up to your discretion.

19. Imprint area is left to our discretion. Shoulder prints, hem prints, over the seam prints fall differently on each size shirts.

20. Projects will not be shipped until full payment has been made. Checks need to be pre-authorized.

21. Client has 30 days to pick up the order. After 30 days, a storage of $50 a week will be applied for period of 8 weeks and after the 8th week, the project will be discarded.


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